Find clear answers about orders, delivery, returns, sizing and customer support.
ORDERSCan I change or cancel my order?
Please contact us as soon as possible at contact@lulyre.com with your order number. If your order hasn't been processed yet, we'll do our best to change or cancel it. Once an order has been processed, we may be unable to make changes, but you can still request a return under our Return & Refund Policy.
ORDERSI entered the wrong delivery address. What should I do?
Email us straight away at contact@lulyre.com with your order number and the correct address. If your order hasn't shipped yet, we'll update it. If a package is returned to us because of an incorrect address, we'll contact you to arrange a new shipment, which may incur additional shipping costs.
DELIVERYHow long does processing take?
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
DELIVERYHow long does delivery take?
Once your order is processed, transit usually takes 4–9 business days (Monday to Friday), for a total delivery time of 6–12 business days. Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
DELIVERYWhen do I get free standard delivery?
Standard delivery is free on all orders, with no minimum purchase.
DELIVERYWhere can my order ship from?
All orders ship from our warehouse in Albuquerque, New Mexico. We currently deliver throughout the United States.
DELIVERYWill I be charged unexpected customs duties?
No. All applicable import duties, customs fees and import taxes are already included in the price you pay, so you won't be asked for any additional charges on delivery. Applicable sales tax, if any, is shown at checkout before you pay.
TRACKINGHow can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details. You can also check your order status anytime on our Track Your Order page. If you haven't received it or have questions about your delivery, contact us at contact@lulyre.com.
RETURNSWhat is the return window?
You have 30 days after receiving your item to request a return. You can check the full eligibility conditions in our Return & Refund Policy.
RETURNSHow do I start a return?
Contact us at contact@lulyre.com with your order number. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
RETURNSWhere should I send my return?
Please don't send anything back before your return has been accepted. Once it is, send it to NATURSENSE LLC – Returns, 2840 Girard Blvd NE, Albuquerque, NM 87107, United States. Our company address in the footer (Suite R) is not a returns address.
RETURNSWhen will I receive my refund?
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If it is, you'll be refunded to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process it. If more than 15 business days have passed since approval, contact us at contact@lulyre.com.
PRODUCTSWhere can I find sizing information?
Each product page lists the available sizes and a fit guide that shows whether the item runs small, true to size or large. If you're unsure which size to choose, email us at contact@lulyre.com and we'll be happy to help.
CONTACTHow can I contact Lulyre?
Email us at contact@lulyre.com or call +1 (509) 620-6549. Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM (MT), and weekends, 11:00 AM – 4:00 PM (MT). We aim to respond within 24 hours. You can also reach us through our contact form.