Return & Refund Policy

Last updated: October 10, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@lulyre.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how to send your package. Approved returns must be sent to: NATURSENSE LLC – Returns, 2840 Girard Blvd NE, Albuquerque, NM 87107, United States. Please do not send any item to this address before your return has been approved. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@lulyre.com.

Return shipping costs

You are responsible for the cost of return shipping. If we provide you with a return shipping label, the cost of the label will be deducted from your refund. If your item arrived defective, damaged, or incorrect, we will cover the return shipping cost.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at contact@lulyre.com.

For shipping details, please see our Shipping Policy.

Contact Information

Store name: Lulyre

Company name: NATURSENSE LLC

Company Address: Suite R, 1209 Mountain Rd Pl NE, Albuquerque, NM 87110, United States

Warehouse Address: 2840 Girard Blvd NE, Albuquerque, NM 87107, United States

Email: contact@lulyre.com

Monday to Friday | 9:00 AM – 5:00 PM (MT)

Weekends | 11:00 AM – 4:00 PM (MT)

We aim to respond to your inquiries within 24 hours.